FAQ

How we may help you?

We accept orders online and can deliver to the following countries:

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

Depending on the delivery area and availability of your creation, the following delivery options may be available. Please keep in mind that we customize each reminder and the total delivery time is at least 4 weeks.

What are the shipping costs?

Our shipping is free in all the mentioned countries above.

How to track my order?

Once your order has been dispatched by us, you will receive an email with a tracking number and link to track the shipment.

If assistance is needed, we are available by phone, email or chat.

You can pay for your online order in the following ways:

  • Credit cards: American Express, Visa, Mastercard
  • Klarna
  • Giropay

For more information, we are available in person by phone, email or chat.

Are payments on www.goyel.de secure?

Transactions processed through www.goyel.de are encrypted through a secure HTTPS connection and to protect your data.

Credit card payments are additionally secured with another procedure from Stripe.

Visit our "Returns" section, where you will find a detailed description. For further questions and information we are available by phone, chat or e-mail. 

Can my creation be gift wrapped?

Our creations are delivered in a timeless, elegant and safe outer packaging, which is also suitable as a gift. 

Can I include a personal gift message?

Of course, if you want to give a special creation as a gift, you can add a personal message to your package. Enter a message during checkout of the shopping cart page and we will include a card that you can personally sign. 

Can I have my jewelry creation engraved?

Any jewelry (except gemstone necklaces) can be engraved online. Write a message to us at the checkout of the shopping cart page and we will include an engraving. 

Visit our "Jewelry Care" section, where you will find a detailed description. For further questions and information we are available by phone, chat or e-mail. 

Visit our "Ring Size Table" section, where you will find a detailed description. For further questions and information we are available by phone, chat or e-mail. 

Do you need help?

Please do not hesitate to contact us if you have any questions.

MONDAY TO FRIDAY: 10:00 A.M. TO 6:00 P.M.

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Do you need help?

Please do not hesitate to contact us with any questions.
Our contact form can be found here.